If a nurse manager believes that changing the visitor policy could help reduce infection rates, what attribute of Kotter's eight-step model is being utilized?

The correct answer pertains to the attribute of creating urgency within Kotter's eight-step model of change. When a nurse manager recognizes that altering the visitor policy might lead to a reduction in infection rates, they are prioritizing the need for immediate attention and action on a significant issue. This sense of urgency is crucial as it helps to motivate staff and stakeholders to recognize the importance of the change and encourages them to participate in the process.

Creating urgency often involves highlighting the current challenges and potential risks associated with the status quo. By focusing on the need for change to improve patient outcomes, in this case, through a new visitor policy to combat infections, the nurse manager engages the team and initiates a commitment to the proposed change. This step is foundational in building momentum toward successfully implementing change, which is why it is pivotal in Kotter's model.