If a PCA has limited knowledge about a delegated task, which leadership style should the delegator use?

The optimal leadership style to utilize when a Patient Care Assistant (PCA) has limited knowledge about a delegated task is the telling style. In this context, the telling style is characterized by providing specific instructions and detailed information about the task to be performed. This is particularly important when the individual does not possess the experience or knowledge required to complete the task independently.

Using the telling approach enables the delegator to communicate clearly the expectations, procedures, and any important nuances of the task. This structured guidance helps to ensure that the PCA feels supported and has a solid framework to operate within, thus reducing the likelihood of errors and increasing confidence in carrying out the responsibilities assigned.

In contrast, other leadership styles such as supporting, coaching, and delegating would not be as effective when dealing with someone who lacks knowledge. Supporting style is more appropriate for someone who understands the task but may need emotional support. Coaching involves a more collaborative process where individuals are guided towards developing their skills, which isn't suitable here since the PCA's knowledge is limited. Delegating is best reserved for those who are fully capable of performing the task independently, which does not align with the scenario presented.